Frequently Asked Question

The Prodesk App is developed by PT EBconnection Indonesia located at Jalan Tutty Alawiyah No 2. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Prodesk App. Please read this privacy policy carefully. If you disagree with the terms of this privacy policy, please do not use the App.

1. Information We Collect

1.1 Personal Information We may collect and process the following personal information:

• Address: We collect your address for account setup and location-based services within the app.

1.2 Permissions The App requires the following permissions:

• Location: We access your device's location to provide location-based services and improve the functionality of the App. This includes both foreground and background location access.
• Camera: We access your device's camera to allow you to take photos for reporting progress on onsite issues, attaching images to tickets, and other functionalities related to visual documentation within the App.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Maintain Our Service: Ensuring the App functions as intended, including location-based services and camera functionalities.
• To Improve Our Service: Analyzing usage patterns to improve the App's features and user experience.
• To Communicate with You: Sending updates, notifications, and other information related to your use of the App.

3. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• With Your Consent: We may share your information with third parties if you give us explicit permission.
• For Legal Reasons: We may disclose your information if required by law or in response to legal requests.

4. Data Security

We take the security of your personal information seriously and use reasonable measures to protect it. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access and Update: You can access and update your personal information within the App settings.
• Delete: You can request the deletion of your personal information by contacting us at the address provided below.

6. Children's Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our files as soon as possible.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PT EBconnection Indonesia
Jalan Tutty Alawiyah No 2
Jakarta Selatan, Indonesia, 12740
support@ebconnect.com
+62 21 7996678

By using the Prodesk App, you consent to the processing of your information as described in this Privacy Policy.